Privacy Policy

Effective Date: August 18, 2026
Last Updated: September 11, 2026

Westcoast Auto Sales respects your privacy and is committed to responsibly handling the personal information entrusted to us.

This Privacy Policy explains how Westcoast Auto Sales collects, uses, discloses, retains, and protects personal information when you visit our website, communicate with us, submit a lead or credit application, sell or trade a vehicle, purchase or finance a vehicle, receive service, or otherwise interact with us.

This policy is intended to address applicable privacy requirements, including California privacy laws. Certain financial information may also be governed by federal financial privacy laws and separate notices provided in connection with financing transactions.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Identification and Contact Information

This may include your:

• Name

• Mailing or residential address

• Email address

• Telephone number

• Driver's license or other identification information

• Date of birth

• Signature

Vehicle and Transaction Information

This may include:

• Vehicle identification number (VIN)

• Year, make, model, mileage, and vehicle condition

• Trade-in or vehicle ownership information

• Purchase and transaction history

• Registration and title information

• Service and maintenance information

• Vehicle photographs or information you provide when requesting an appraisal or offer

Financial and Credit Information

When you apply for financing or conduct certain transactions, we may collect information such as:

• Credit application information

• Income and employment information

• Housing information

• Financing information

• Down payment information

• Credit-related information

• Information necessary to verify identity or process financing

Credit information may be provided to lenders, financial institutions, credit reporting agencies, identity-verification providers, and other parties as permitted or required by law.

Internet and Electronic Activity

When you use our website or digital services, we may automatically collect information such as:

• IP address

• Browser and device information

• Device identifiers

• Pages viewed

• Links or advertisements interacted with

• Referring website

• Date and time of visits

• Website activity and interactions

• Cookie and similar technology information

Communications

We may collect communications between you and Westcoast Auto Sales, including inquiries submitted through our website, email communications, text messages, telephone communications, chat interactions, and other correspondence, subject to applicable law.

2. How We Collect Information

We may collect personal information:

• Directly from you

• Through our website and online forms

• Through credit applications

• When you purchase, finance, trade, sell, or service a vehicle

• Through telephone, text, email, or chat communications

• From financial institutions and lenders

• From credit reporting and identity-verification providers

• From vehicle-history and automotive information providers

• From advertising and analytics providers

• From dealership technology and service providers

• From other sources permitted by law

3. How We Use Personal Information

We may use personal information to:

• Respond to vehicle inquiries

• Process vehicle purchases, sales, and trade-ins

• Provide vehicle appraisals

• Process and evaluate financing requests

• Submit financing applications to appropriate lenders

• Verify identity and prevent fraud

• Complete registration, title, and transaction documentation

• Provide customer service

• Schedule appointments

• Communicate regarding vehicles, transactions, financing, or services

• Maintain customer and transaction records

• Operate and improve our website

• Measure website performance

• Understand customer interests

• Personalize website and advertising experiences where permitted

• Conduct marketing and advertising

• Protect our customers, employees, dealership, and systems

• Detect and prevent fraud, misuse, or security incidents

• Comply with legal, regulatory, accounting, and contractual requirements

• Establish, exercise, or defend legal claims

We will not use personal information for materially different, unrelated, or incompatible purposes without providing appropriate notice where required by law.

4. How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our dealership, complete a requested transaction, provide financing, deliver services, or comply with law.

Recipients may include:

• Banks and credit unions

• Automotive finance companies

• Credit reporting agencies

• Payment processors

• Vehicle service and warranty providers

• Insurance and GAP providers

• DMV and other governmental agencies

• Vehicle-history and valuation providers

• Dealership management, CRM, website, and technology providers

• Advertising and analytics providers

• Professional advisers

• Fraud-prevention and identity-verification providers

• Law enforcement, courts, regulators, or governmental authorities when legally required

We may also disclose information in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction, subject to applicable law.

Mobile telephone numbers collected with text messaging consent, and the fact of that consent, are excluded from the disclosures described in this section. They are never disclosed to advertising or analytics providers, or to any other third party or affiliate, for that party’s own marketing or promotional purposes. See Section 12.

5. Sale and Sharing of Personal Information

California privacy law defines "sale" and "sharing" more broadly than the ordinary meaning of selling information for money.

Certain website advertising, analytics, cookies, pixels, or similar technologies may constitute a "sale" or "sharing" of personal information under California law even when no money is exchanged for the information.

Where required, California residents may request to opt out of the sale or sharing of their personal information.

Westcoast Auto Sales will honor legally recognized opt-out preference signals, including qualifying browser-based signals, where required by applicable law.

Mobile opt-in information and SMS consent are excluded from any sale or sharing of personal information and are never sold or shared with third parties for marketing purposes. See Section 12.

6. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, analytics technologies, advertising technologies, and similar tools.

These technologies may be used to:

• Operate website functionality

• Remember preferences

• Measure website traffic and performance

• Understand how visitors use our website

• Improve our website and advertising

• Measure advertising effectiveness

• Present advertising that may be relevant to users

Where required by applicable law, users may be provided mechanisms to manage certain privacy preferences.

Disabling cookies may affect some website functionality.

7. California Privacy Rights

Subject to applicable law and certain exceptions, California residents may have the right to:

Right to Know

Request information regarding the personal information we have collected, used, disclosed, sold, or shared.

Right to Access

Request access to specific personal information we maintain about you, subject to applicable verification and legal limitations.

Right to Delete

Request deletion of personal information we have collected from you, subject to legal exceptions and record-retention requirements.

Right to Correct

Request correction of inaccurate personal information maintained about you.

Right to Opt Out of Sale or Sharing

Request that we not sell or share personal information as those terms are defined under California law.

Right to Limit Certain Uses of Sensitive Personal Information

Where applicable, you may have the right to request limitations on certain uses or disclosures of sensitive personal information.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising applicable privacy rights.

8. Exercising Your California Privacy Rights

California residents may submit applicable privacy requests through the privacy request methods designated by Westcoast Auto Sales on our website.

Before fulfilling certain requests, we may need to verify your identity.

Verification information will be used for the purpose of processing and responding to your privacy request.

An authorized agent may submit certain requests on your behalf as permitted by California law. We may require appropriate documentation establishing the agent's authority and may independently verify your identity where permitted.

Certain information may be exempt from a privacy request because of federal or state law, transaction-record requirements, fraud-prevention obligations, financial privacy requirements, or other legal exceptions.

9. Financial Information and Federal Privacy Laws

Westcoast Auto Sales may arrange or facilitate vehicle financing and, in connection with those activities, may be subject to federal financial privacy and information-security requirements, including provisions of the Gramm-Leach-Bliley Act (GLBA) and applicable Federal Trade Commission regulations.

Information collected in connection with financing may therefore be governed by additional privacy notices and legal requirements.

Where required, customers will receive applicable financial privacy notices separately.

10. Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, acquisition, destruction, use, modification, or disclosure.

These measures may include access controls, authentication measures, employee procedures, vendor oversight, network and system protections, and other safeguards appropriate to the nature of the information.

No information system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy legal, regulatory, accounting, fraud-prevention, transaction, warranty, dispute-resolution, and record-retention requirements.

Retention periods may vary depending on the type of information and our legal obligations.

When determining appropriate retention periods, we may consider the nature and sensitivity of the information, the purpose for which it was collected, legal requirements, and operational needs.

12. Text Messages, Calls, and Marketing Communications

If you provide your telephone number or email address, we may communicate with you regarding your inquiry, transaction, appointment, financing request, or other requested services.

Mobile information, including your mobile telephone number and your consent to receive text messages, will not be shared with, sold, rented, or otherwise disclosed to any third party or affiliate for their own marketing or promotional purposes. Mobile opt-in data and consent are expressly excluded from any sale or sharing of personal information described elsewhere in this Privacy Policy, including Section 5. We may share mobile information only with service providers acting on our behalf strictly to deliver messages we have sent, and those providers are contractually prohibited from using it for any other purpose.

SMS program terms. Westcoast Auto Sales sends text messages regarding vehicle inquiries, vehicle availability, appointments, financing status, service, and related communications. Consent to receive text messages is obtained through a separate opt-in checkbox on our web forms, is not checked by default, and is never a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out. Reply HELP for help, or call (909) 900-0000.

You may opt out of marketing communications using the instructions provided in the applicable communication.

Opting out of marketing communications does not necessarily prevent us from sending transactional, account-related, safety, legal, or other non-marketing communications.

13. Children's Privacy

Our website and dealership services are intended for individuals shopping for, purchasing, financing, selling, trading, or servicing vehicles and are not directed toward children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If we discover that information was collected in violation of applicable children's privacy requirements, we will take appropriate steps to address it.

14. Third-Party Websites and Services

Our website may contain links to third-party websites or integrate services operated by other companies.

Those companies may maintain their own privacy policies and practices. Westcoast Auto Sales is not responsible for the privacy practices of unaffiliated third-party websites or services.

We encourage users to review the privacy policies of third parties before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable law.

When the policy is updated, we will revise the Last Updated date above and provide additional notice when required by law.

16. Contact and Privacy Requests

For questions regarding this Privacy Policy, to exercise applicable privacy rights, or for help with our text messaging program, contact Westcoast Auto Sales:

Westcoast Auto Sales
5200 Holt Blvd
Montclair, CA 91763
Phone: (909) 900-0000
Email: Info@westcoastauto.com

Additional privacy-request methods, including any required toll-free number, online request form, and California opt-out mechanisms, should be displayed on our website where required by applicable law.

17. SMS Terms and Conditions

Program description. Westcoast Auto Sales sends text messages to customers and prospective customers who have opted in, regarding vehicle inquiries, vehicle availability, appointments and appointment reminders, financing status, service, and related account communications.

How to opt in. Consent is given by checking the separate text message consent box on a form at westcoastauto.com, or by providing express written consent in person at our dealership. The box is not checked by default. Consent is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies based on your inquiry and transaction.

Cost. Message and data rates may apply. Westcoast Auto Sales does not charge for these messages, but your mobile carrier’s rates apply.

How to opt out. Reply STOP to any message to stop receiving text messages at any time. You will receive one confirmation message and nothing further. You may also call (909) 900-0000 or email Info@westcoastauto.com to be removed.

How to get help. Reply HELP to any message, call (909) 900-0000, or email Info@westcoastauto.com.

Privacy. Mobile information, including your mobile telephone number and your text messaging consent, is never shared with, sold, rented, or otherwise disclosed to any third party or affiliate for their own marketing or promotional purposes. See Section 12.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Message delivery depends on transmission by your wireless carrier and is not guaranteed.

Supported devices. Text messaging requires a mobile device capable of receiving SMS messages on a participating carrier.